Poor Mr. Wu
CallDate: 7 July, 2004 18:08
Confirmation Number: 2004-07-07-1808-1702
Customer Issue
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Primary Issue: Other
Date of Occurrence: 07/07/04
Customer Information
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AWB Number: n/a
Account Number: n/a
PU Confirmation Number: n/a
Contact Name: Nguyen Phuc Wu
Phone Number: 858*** ****
Company Name: /res
Address: *** Jade Ct
City: San Diego
State: CA
Zip: 92126
Call Information
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Primary Issue: Other
Occurred at: CRC
1) Agent/Customer Comments:
FRAUD ISSUE: Mr. Phuc We received an e-mail w/ an invoice attachment. The invoice had the following information:
Sender's info was info provided below and Mr. Phuc Wu as the receiver. Mr. Phuc Wu has a copy of the invoice. The e-mail requested him to send $7500 via Western Union in exchange for the vehicle. Mr. Phuc Wu said the requestor would ship it through our company after he sends the money. Mr. Phuc Wu was advised that we couldn't ship vehicles. At this point Mr. Phuc Wu became very upset and started crying advising that he had already sent the $7500 via Western Union and didn�t know what to do.
He provided the following information about the requestor: **info withheld, as the investigation is in progress**.
Per Mr. Phuc Wu�s request, can you please investigate further? Thank you.
2) Dispatch Comments: Well� Phuc Wu too! Complaint forwarded to Corporate Risk Management and Security division for investigation.
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